Privacy Policy



Privacy Policy

1. Introduction

Hatstreet Sdn. Bhd. (“Hatstreet”, “we”, “us”, “our”) is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, phone number, email address, postal address.
  • Transaction Information: Payment details, order history, delivery information.
  • Account Information: Login details, preferences, saved addresses.
  • Technical Data: IP address, browser type, device identifiers, browsing actions on our website.
  • Communication Data: Records of your communications with us including enquiries, feedback, or messages sent via our contact form, email, or social media.
  • Marketing Preferences: Your subscription status to our newsletter and promotional communications.

3. How We Collect Your Data

Your data is collected when you:

  • Create an account on our website.
  • Place an order or make a purchase.
  • Subscribe to our newsletter.
  • Fill in our contact or enquiry forms.
  • Interact with us on social media.
  • Participate in surveys, reviews, or promotions.
  • Browse and interact with our website (cookies and analytics).

4. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders.
  • Communicate order confirmations, updates, and delivery notifications.
  • Respond to your enquiries, feedback, and customer support needs.
  • Personalise your shopping experience.
  • Improve our products, services, and website.
  • Send newsletters, promotional offers, and updates if you have opted in.
  • Comply with legal obligations and protect our business.

5. Sharing Your Data

We may share your data with:

  • Payment processors and delivery partners for fulfilling orders.
  • IT service providers and website hosting partners to operate and maintain our website.
  • Marketing partners for sending newsletters and promotional updates (only if opted-in).
  • Legal or regulatory authorities when required to comply with the law or protect our rights.

We do not sell your personal data to third parties.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, misuse, disclosure, or destruction. However, while we strive to protect your information, no method of transmission over the Internet is completely secure.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. You may request the deletion of your personal data when it is no longer required, subject to legal limitations.

8. Your Rights

Under the PDPA, you have the right to:

  • Access and request a copy of your personal data held by us.
  • Request correction of inaccurate or incomplete personal data.
  • Withdraw consent for the processing of your data (may affect your use of our services).
  • Request deletion of your data under certain circumstances.

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

Hatstreet Sdn. Bhd.

  • Level 9, Tower B, Menara Uoa Bangsar, 5, Jalan Bangsar Utama 1, Bangsar, 59000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
  • +6017 545 2846
  • hatstreet@outlook.com